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SALON  POLICIES

Sacred Boundaries = Beautiful Energy

 

We value our guests’ time and the time of our artists. To provide a relaxed, elevated experience for everyone, the following policies apply to all appointments:

 
Card on File Requirement

  • A valid credit or debit card is required to book and hold all appointments.

  • By booking an appointment at Wanderlust Salon & Spa, you authorize Wanderlust to charge the card on file in accordance with our cancellation and no-show policy.

 
Cancellations & Reschedules

  • 48 hours’ notice is required to cancel or reschedule an appointment.

  • Cancellations or reschedules within 24 hours of the appointment time will result in a 50% charge of the scheduled service(s).

  • Same-day cancellations, same-day reschedules, or no-shows will be charged 100% of the scheduled service(s).

  • No-call, no-shows may forfeit future booking privileges.

 
Late Arrivals

  • Guests arriving more than 15 minutes late may have their appointment shortened or cancelled, based on availability.

  • If an appointment must be cancelled due to late arrival, it will be treated as a same-day cancellation, and the applicable fee will apply.

 
Repeated Last-Minute Changes

  • After three (3) cancellations or reschedules within the 24-hour window, guests will be required to prepay in fullfor future appointments.

  • Prepaid appointments are non-refundable if cancelled, rescheduled within 24 hours, or missed.

 
Emergencies & Communication

We understand that life happens and emergencies arise. Situations are reviewed on a case-by-case basis; however, our cancellation policy remains in effect. Timely communication is always appreciated.

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PAYMENT & GRATUITY

We accept all major credit cards, cash, and contactless payment.
Gratuity is never expected but always appreciated and may be given via cash, card, or app (please ask your stylist).

All services are non-refundable.

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SERVICE ADJUSTMENTS

our satisfaction matters deeply to us. If you need a service adjustment, please contact us within 3 days of your appointment so we can make it right.

Hair is art, and communication is key — we’re always happy to align.

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EXTENSION & COLOR DEPOSITS

For large services such as extensions or major color transformations, a non-refundable deposit may be required to secure your appointment. Deposits are applied toward your final total at checkout.

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VIBE POLICY

Wanderlust is a sacred space for creativity, beauty, and connection.
We are a drama-free, judgment-free environment and ask all guests to arrive with kindness, respect, and open communication.

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KIDS & GUESTS

We love your people—but due to space limitations and safety concerns, we kindly ask that only the guest receiving services be present unless otherwise approved.

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QUESTIONS?

We’re always happy to clarify anything before your visit. Email or call us anytime.

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